Return Policy

Return Policy：
We cannot accept any returns unless they are:

Dead on arrival:
Even though all items have been QC before shipment, the damage occurred in transportation is inevitable. If your items are received defective, please contact us via Customer Service Express.
Any products dead on arrival within 14 days after receipt.
Note: If your product is dead on arrival and within 14 days receipt, please contact us and offer the available proof of the delivery date within14 days after receipt, we will then process for you according to the policy.
In this case, please kindly provide us with proofs as below:
a) The photos of original IG package with front and back sides
b) The photos or video of the defective item(s)
c) The photos, video or screenshot showing the mal-function of the defective item(s)
In a DOA Situation: a reimbursement for return shipping fees is available, provided that:
1) Return the item(s) by ordinary mail (the cheapest way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with
tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
2) The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS staff to further confirm it.

Unopened:
If you are dissatisfied with an item for any reason whatsoever, please return them to us, Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.. We will credit you for the total purchase price, upon receipt of the product.

Incorrect item:
If the products delivered to you is completed different with the one you order and we confirm that the error is on our part, please contact us within 14 days after receipt  via Customer Service Express. We will send you the correct product, replacement product, or replacement parts at no cost to you.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.
After receiving the incorrect product, please kindly provide us with proofs as below:
a) The photos or video of the incorrect item(s)
b) The photos, video or screen shot showing the mal-function of the defective item(s)
Please contact with our customer service before any returns.

Return address:
Name: UBI
Address:Building 4b, Suite 32, Level 3, 4 Lord Street,Botany, NSW 2019,Australia
Tel: +61-2-9355 3888

Notes：
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.